Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Make a significant contribution to a world-class health organization. Help maintain our reputation for outstanding patient and customer satisfaction. Experience a high level of personal and professional rewards. UCan do all this and more at UCLA Health.
The Patient Access Organization (PAO) Access Supervisor oversees and coordinates the day-to-day operations of the Patient Communication Representatives and services. Supervises all inbound and outbound calls with consumers, patients, physicians and others to ensure quality, productivity, and service expectations are met. Cultivates and maintains strong working relationships with internal and external customers (i.e. employees, physicians, clinical site managers, directors, etc.)
UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers and other ancillary locations throughout metro Los Angeles as well as the David Geffen School of Medicine. We are Los Angeles’ trusted provider of exceptional, compassionate patient care as well as an international destination for the finest in medical treatment. If you’re looking to experience greater challenge and fulfillment in your career, UCan at UCLA Health.
- Bachelor’s degree or equivalent work experience (see below)
- Minimum of three years of Call Center operations experience
- Supervisory experience
- Demonstrating the ability to work as part of a team for the good of the whole by supporting and adapting to departmental decisions and changes, maintaining positive interpersonal relations and good communications.
- Proven experience in process improvement, change management and overall operational excellence
- Excellent interpersonal and written communication skills
- Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams
- Strong quantitative and analytical skills
- Must be proficient with Excel, have the ability to organize/analyze, import/export data in a structured manner (db administration, pivot tables, SQL queries, etc.)
- Working knowledge of Windows based programs (Word, PowerPoint, Access, etc.)
- Strong working knowledge of EPIC
- Working knowledge of the UCLA Healthcare System (or other healthcare system) and where to go to get issues resolved, Knowledge of medical terminology, and of major medical insurance plans and authorizations.
- Ability to travel to all Patient Communication Center sites
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
